KASYAP ISERVE is an International Customer Contact Center based in Mumbai. With a 250 seat capacity and the ability to deploy over 600 CREs in a day, It provides integrated customer care solutions through voice, both inbound and outbound, web-based and back office services round the clock to its global customers. Our business model leverages State-of-the-Art technology with skilled English proficient workforce to provide effective customer contact solutions of superior quality at competitive costs.

Job Description
Responsibilities: -Handling and resolving Customer queries over phone within defined limit
-Promote various campaigns for our clients.
-Update knowledge of the process on regular basis.
-Ensures that all customer complaints are recorded and acted upon.
-Coordinates with team leader on unresolved complaints and queries.
-Transfers all big queries and complaints to team leader.
-Make calls to customers as required.
-Assist team leader through various support activities
-Meet other objectives as set by the unit-head.

Desired Profile
Graduates/undergraduates (Any stream)
-Excellent communication skills in written and spoken English.
- Strong desire and commitment to provide excellent customer service.
-Strong time management skills.

Designation     Customer Service

Experience      0 - 2 years

Industry Type    CRM / IT Enabled Services / BPO / Medical Transcription

Functional Area    ITES / BPO / KPO / Customer Service / Operations

Keyword    customer, service, customer service, bpo, call center, csr, cre , csa

Location    Mumbai

Remuneration    incentives + loyalty bonus.

Education    UG - Any Graduate - Any Specialization

How to Apply
Send in your Resumes to   jobs@kasyap.com