Parsec Technologies Limited is the leading provider for Outbound Call Center solutions in India and Philippines. The markets in these countries are forecasted to grow at 50% CAGR for the next 4-5 years because of the wave of outsourcing and the booming services market in Consumer Financial services, Insurance and Telecom. Parsec is currently the No. 2 player in the market against tough international competition. It is well poised to be the dominant player in the market with more than 50 successful installations with blue chip customers like Citibank, Whirlpool and OKS Ameridial. Leading international companies like Wells Fargo, AT&T, Tata AIG, WorldCom, General Motors are outsourcing to call centers where the technology provider has been Parsec.

Designation: Technical support Engineer

Experience: 1 - 4 years

Industry Type: Software Services

Functional Area: IT Software
Keyword: Should be open to work in night shift, Should have his own conveyance

Location: Chennai

Remuneration: Rupees. 125000 - 200000
Open to work in pressure

Education: UG - B.Tech/B.E. - Any Specialization, Computers, PG - Any PG Course - Any Specialization

Job Description
Managing installation & post-installation support (24×7) for PARSEC Call Center Software at the clients’ site.Resolve Customer’s Support calls on time to maintain software at customer sites up & running. Handle escalations from the region.Demonstration of products & other pre-sales activity to the prospective customer.Managing relationship with the customer and ensure customer satisfaction in designated region Generate quality & timely MIS about call status.Take structured feedback from customers & provide feedback to the product managers towards improvement of the product.

Desired Profile
Should possess good communication & customer handling skills is essential. Should have worked under stressful environment.Willing to work in a 24/7 environment and be available as and when required.Willing to travel on short notice.Technical exposure to voice based BPO preferredKnowledge on Routers and Switches & general networking will be preferred.
Experience in installation & post-installation support to client for Telecom / Networking / Enterprise S/w products.Working skill in Windows NT/ 2000/2003 and LAN is required. Good Knowledge of MS SQL Server database is a plus.Preference will be given to a north Indian staying in Chennai and Kolkata who can speak and understand regional language also.

Reference: TSG/Chennai

Contact Information
Name: Priyancka Thukraall

Telephone: 91-124-2349909,2398662

Fax :5002503

Website: http://www.parsectech.com

Address
PARSEC Technologies Ltd
348, Udyog Vihar
Phase -II
Gurgaon - Haryana ,INDIA 122016

Email: priyancka.t@parsectech.com