NCR is unique in providing a true end-to-end solution From the point of interaction (ATM, POS, Kiosk) to gathering and building the IT infrastructure (Services), to ensuring optimal availability (Managed Services), NCR can do it all We enable customers to make informed decisions

Recruitment for IT Helpdesk Analyst

PRIMARY RESPONSIBILITIES
1. To provide first line support (Operating system, networks, productivity tools, business applications and workstation environment) to the customers including problem identification, analysis, diagnosis and resolution.
2. Responsible for the escalation to other centres of expertise (e.g. on-site teams, development teams, etc).
3. Follow-up with the support teams for completion of the task & co-ordinating with external vendors like Canon, Dell, etc. for hardware support for our customers.

ADDITIONAL RESPONSIBILITIES
1. Agents can be assigned technical tasks regarding new customer service queries or customer difficulties.
2. Agents will provide input to the Knowledge Specialist as and when required.

Education and Background
KNOWLEDGE AND SKILL REQUIREMENTS
1. Knowledge of Windows Operating system, for e.g. :- Windows XP and 2000
2. Hands on experience knowledge on working with Computers, Browsing on Internet and using Internet Explorer.
3. Knowledge of Networking (LAN, WAN), Modems, Routers, Troubleshooting Internet Connectivity problems.
4. Knowledge experience of MS- Office Applications like Excel, Outlook and Word.
5. Knowledge experience of Installation/Repair of OS windows XP/2000.

BASIC COMMUNICATION REQUIREMENTS :
1. Proficiency in English grammar, vocabulary and sentence structure
2. Good written English communication
3. Fluency in speech: - Ability to hold a conversation with ease, proper sentence construction that can be easily understood.
4. Listening skills: - Ability to comprehend the speaker and respond appropriately.
5. Clarity in speech: - reasonable pronunciation, pleasant voice and confident tone

PREFERRED COMMUNICATION SKILLS :
1. Telephone etiquette ( basic skills of call handling)
2. Voice ( tone , pace , volume , pitch )
3. Customer service skills (persuasion, empathy, etc.

Location : Mumbai
Maximum Experience : 0 Years

APPLY HERE