CDC Software India Pvt. Ltd.

Company Profile
About CDC Software

CDC Software, The Customer-Driven Company�, is a provider of enterprise software applications designed to help organizations deliver a superior customer experience while increasing efficiencies and profitability. CDC Software�s product suite includes the Pivotal CRM (customer relationship management) (www.pivotal.com) , Respond (customer complaint and feedback management), c360 CRM add-on products, industry solutions and development tools for the Microsoft Dynamics CRM platform, Ross ERP (enterprise resource planning) and SCM (supply chain management), MVI real-time performance management, IMI warehouse management and order management, Platinum China HR (human resource) and business analytics solutions.

These industry-specific solutions are used by more than 6,000 customers worldwide within the manufacturing, financial services, health care, home building, real estate, and wholesale and retail distribution industries. The company completes its offerings with a full continuum of services that span the life cycle of technology and software applications, including implementation, project consulting, outsourced business services, application management and offshore development. CDC Software is the enterprise software unit of CDC Corporation (NASDAQ: CHINA) and is ranked number 18 on the Manufacturing Business Technology 2006 Global 100 List of Enterprise and Supply Chain Management Application vendors. For more information, please visit www.cdcsoftware.com

Job Description
Responsible for providing a high level of customer service and satisfaction on a technical and functional level in resolving customer problems related to Pivotal products. The Support Specialist is responsible for problem tracking, diagnosis, replication, troubleshooting, resolution and escalation using sound judgment and creative problem solving. Reports to the Team Lead or Global Support Manager for the assigned product area and will have frequent contact with customers, peers, and members of the Professional Services, Technical Account Management, R&D and Customer Account Management business units.
Should be willing to work flexible shifts (including night shifts)
Specialist may be required to carry a pager on weekends

Desired Candidate Profile
Primary Skills (essential)
â Thorough understanding of RDBMS concepts with exposure to Oracle and MS SQL
â Understanding of the Windows operating systems
â Network installation and administration experience
â Understanding of IIS and website administration
â Excellent time management and organizational skills
â Must have excellent verbal and written communication skills
â Strong analytical problem solving and decision making skills
â Functional/technical background in assigned Pivotal product area
â Ability to work efficiently and independently
â Display strong work ethic and do whatever it takes to get the job done
â Ability to handle difficult or sensitive situations with diplomacy and tact
Secondary Skills (desirable)
â Thorough knowledge of Microsoft Back Office application suite
â Network installation and administration experience
â Understanding of IIS and website administration
â Understanding of .NET framework
â Experience debugging one or more of the following: HTML, XML/XSL, Jscript, ASP, VBScript
â Experience programming one or more of the following: Visual Basic, .NET (VB, C#, ASP), Java, C++, T-SQL / SQL*Plus
â Exposure to Business Objects and Crystal Reports
â Understanding of mail server protocols
â Understanding of Character Sets, Encoding and Unicode concepts (with related knowledge of language and locale concepts for support of global systems)
â Ability to provide meaningful and constructive feedback to others
â Track record in providing outstanding and unparalleled customer service

Experience: 2 - 5 Years

Location: Bengaluru/Bangalore

Compensation: Rupees 4,00,000 - 6,00,000

Education: UG - Any Graduate - Any Specialization
PG - Any PG Course - Any Specialization;Post Graduation Not Required

Industry Type: IT-Software/ Software Services

Functional Area: ERP, CRM

Contact Details

Company Name:CDC Software India Pvt. Ltd.

Website:http://www.cdcsoftware.com

Executive Name:Suchandra Dutta Ghosh

Address:Not Mentioned

Email Address:hrindia@cdcsoftware.com

Telephone:Not Mentioned

Reference ID:System Support - 7th Aug